When reporting an EtherCAT startup error, please send the following information to Trio technical support.

1) The text shown on the terminal after ETHERCAT(0, 0)

For example:

>>ETHERCAT(0,0)

Warning - EtherCAT cable or network not detected (slot 0).

or:

>>ETHERCAT(0,0)

EtherCAT State: Init (0)

EtherCAT State: Pre-Operational (0)

EtherCAT State: Safe-Operational (0)

EtherCAT State: Operational (0)

EtherCAT Configuration (0):

TMCM-6211: 0 : 0 : 1 (0:0:0,1:0:0,2:0:0,3:0:0,4:0:0,5:0:0)

>>

2) The Diagnostic report from Intelligent drives. You get that by double clicking the controller image in Intelligent Drives.

Send the result to support@trio.zohodesk.eu